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ISO 20000-1 Certification in Sri Lanka and Colombo


Achieve ISO 20000-1 Certification and stay on top of the latest Information Technology – Service Management System standards through our comprehensive guide.

What is ISO 20000-1 Certification?

ISO 20000-1 Certification is an international standard meant for providing effective IT services for different customers. Also, it is applicable for giving improvements in the service management system.

This ISO 20000-1 standard consists of the following things:

  • Planning
  • Designing
  • Delivering
  • Improving the IT services

It is a frequent or repeated process. The purpose is to bring continual improvement to an organization within its IT services. Different activities are also implemented as per the ISO/IEC 20000-1:2018 Information Technology to match the technology. Also, the standard gives the best support to fulfill the different demands of your business and clients.

All types of services are appropriate to meet the needs of the customer and deliver valued services to them. With the help of ISO 20000-1 Certification, an organization can get its hands on fulfilling the set of requirements for understanding and managing its internal and external needs.

Benefits of ISO 20000-1 Certification

A business requires profitable deals that are based on the IT department. With the use of ISO 20000-1:2018 certification, it is possible. Here is the list:

  • Competitive advantages
  • Consistency in delivering the services.
  • Service-oriented management
  • Customer retention and customer satisfaction
  • Obtaining ITIL methodology.
  • Enhances corporate credibility.
  • Adoption of new technologies for smooth work

Requirements of ISO 20000-1 Certification

Understanding the requirements of ISO 20000-1 ITSMS, an organization needs to follow the mentioned protocols derived by Ascent ASSOCIATES:

  • Directing an ITSM Risk / Opportunity Assessment
  • Preserving ITSM in an organization
  • Addition of a better understanding of the IT service management system.
  • Capable and experienced employees.
  • Acceptance of the latest technologies
  • Confirmation of quick response to the customer requirements.
  • Plan and provide the policy of changes or new services.
ISO 20000-1 Certification process in Sri Lanka

Strength of Ascent ASSOCIATES

  • Ascent ASSOCIATES is aware of different facts, knowledge, and proper training as per the guidelines of ISO 20000-1 Standard.
  • Ascent ASSOCIATES trains your staff and employees appropriately as described in ISO 20000-1:2018 standard. Also, we solve all types of related issues easily and help throughout the process to achieve the certificate.
  • Ascent ASSOCIATES removes the different obstacles and appoints our finest professionals who have brilliant knowledge and years of experience.
  • Ascent ASSOCIATES appoints the best persons who will guide you without any complication in the application of the conformity of standards.
  • Ascent ASSOCIATES provides a strict internal audit for no failure in external audit within the ISO 20000-1 Certification
  • Hiring Ascent ASSOCIATES gives you accurate budget knowledge. When it comes to getting the ISO 20000-1 Certification, you won’t be disappointed. We deliver the best services without making you pay additional expenses.
  • Ascent ASSOCIATES works 24X7 to help their customers and clients.

Also, Ascent ASSOCIATES offers the following USPs in ISO 20000-1 Certification in Sri Lanka;

  • International reputation in Sri Lanka
  • Higher expertise in ISO 20000-1 Certification
  • Service availability in Colombo, Kandy, Gale, Trincomalee, Batticaloa, Anuradhapura, Sri Jayawardenepura Kotte, etc.
  • Experienced consultants to handle your case.
  • Gain technical and advanced-level approaches from qualified professionals.
  • ISO 20000-1 Certification is guaranteed.
  • 100% success rate with higher credibility
  • 24×7 support system activated
  • Ascent Associates is not under control by freelancers or managed by temporary individuals.
  • The result is assured with us.
  • We stand at the top of the best-listed consultant agency.

Frequently Asked Questions

Which industries require ISO 20000-1 Certification?

A company that deals with information technology, despite its size (large or small), requires the ISO 20000-1 Certification for better service management and to stay current.

What is the cost of ISO 20000-1 Certification in Sri Lanka?

The cost of ISO 20000-1 certification is customizable. It is based on your requirement. The qualified IT services you wish to provide to your customers decide the pricing. Also, the size and type of service you take come into the action.

Is ISO 20000-1 a part of ISO 20000?

ISO 20000-1 Certification is based on the service management system for information technology. When an organization wants ISO 20000, it is only introducing the Service Management System. Both have the same purpose i.e., to introduce SMS in an organization but on different platforms. Also, each standard is applicable to all organizations providing services.

How long does it take to get ISO 20000-1 Certification?

The organization that has successfully secured the ISO 9001 certificate or complies with other standards can have more benefits of time than the organization new to standards.

Who is accountable for GMP?

GMPs are applied under Title 21 CFR by the U.S. Food and Drug Administration (FDA) in the United States. The regulation uses cGMP means current good manufacturing practices to set out their guidelines.

How long is ISO 20000-1 valid?

ISO 20000-1 is valid for 3 years from the date of its issue. The latest edition of ISO 20000-1 will appear in 2018. Once the certification is completed, the company will go through two annual surveillance audits.


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