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What is QMS?

A Quality Management System (ISO 9001 Certification) is a defined framework that keeps track of the cycles, methods, and tasks involved in achieving quality approaches and goals. A QMS aids a business in fulfilling the demands of its clients and customers.

The most prominent approach to handling quality administration frameworks is to deal with ISO 9001:2015, the global standard defining requirements for Quality Management Systems. Although some people use the term “QMS” to refer to the ISO 9001 Standard or the collection of documents listing the QMS, it actually refers to the whole of the entire system.

Component and ISO 9001 QMS specifications

Meeting the needs of the company and the customers in Sri Lanka is the overarching goal of every part of a quality management system. The unique requirements of each business should be addressed by the quality management system; nonetheless, practically speaking, the elements that all frameworks share include:

  • The organization’s quality philosophy and objectives
  • Superior manual
  • Procedures, rules, and records
  • Internal production processes
  • Customer adherence to a high-quality product
  • Openings for improvement
  • An excellent investigation

Establishing and utilizing a QMS

Your company should identify and manage various related, multi-functional cycles before putting in place a quality management system to help ensure customer satisfaction. The organization’s shifting demands offered goods and services, and QMS setup for ISO 9001 Certification must be taken into account. This heavily relies on the PDCA cycle and takes into account ongoing improvements to both the product and the QMS. The following are the basic steps to implementing a quality administration framework:

  1. Design
  2. Build
  3. Deploy
  4. Control
  5. Measure
  6. Audit
  7. Improve

Build and design

The design and assembly segments aid in the development of the cycles and execution plans for ISO 9001 Certification criteria. Senior management should oversee this area to ensure that it meets the needs of the business and those of its clients, which are the driving forces behind the improvement of the framework.


By breaking down each cycle into smaller processes and training personnel in documentation, instruction, device preparation, and measurements, deployment is best served in a granular manner. Intranets within organizations are increasingly being used to assist in transmitting data to the management system.

Measure and control

Control and measure are two areas of establishing a QMS that are mostly attained by regular, systematic evaluations of the quality administration framework. Depending on the magnitude, potential risk, and ecological impact, the points of interest vary greatly from one organization to another.

Improve and audit

Survey and further develop detail on how the consequences of a review are dealt with. The goals are to assess each cycle’s viability and productivity in relation to its goals, to share these discoveries with the workforce, and to promote new standard operating procedures and cycles based on the data obtained during the review.

Industrial influences on standards and quality

When experts first began organizing into organizations known as guilds hundreds of years ago, the history of value may be traced back to their roots. Early quality management systems were used as guides to control product and cycle results around the time of the industrial revolution. Accepted methods were supposed to ensure high-quality results as more people had to work together to get results and production volumes increased.

The end result was the setup and reporting of best practices for regulating product and cycle results. These acceptable procedures were reported, and they became the quality management system’s accepted practices.

ISO 9001 quality management systems rise

Total quality management (TQM), a method for quality management that highlighted measures and procedures that accepted the entire organization, was developed as a response to the quality insurgency.

The implementation of value management systems began to receive instructions from autonomous organizations in the late 20th century. Around this period, the phrase “total quality management” began to be seen negatively. The term “quality management system” or “QMS” is well-liked because of the several unique frameworks that can be used.

Beginning in the early 21st century, QMS has begun to merge with the concepts of supportability and simplicity as these issues became increasingly important to customer satisfaction.

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